Resolving Conflict in the Workplace

As employees are brought back from furlough, and the return to the physical workplace
is taking shape, people are once again sharing the same space. While, in an ideal world,
colleagues would be happy to be working alongside each other once more, sadly the reality
is that employers need to be prepared to help resolve disagreements and restore order.
In this eBook we’ll explore the type of conflicts that may arise, what to look out for and how
to manage it effectively.

Here’s what we’ll cover:
• Top 7 subjects likely to cause conflict
• Creating a culture of trust: communications and confidence
• Keeping a close eye on changes in behaviour
• The importance of early intervention
• Mediation to manage healthy debates
• Formally managing conflict
• Holding difficult conversations